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New Xyngular Back Office & Shopping Experience

Frequently Asked Questions

Why did Xyngular change the XBO and shopping experience?

As part of our commitment to bring you a better experience in all facets of Xyngular, we’ve made changes that will improve user convenience and accessibility, enhance customer control, and offer expanded customization options.  

Here are some of the benefits that you can expect: 

Shopping Experience:  

  • Simple enrollment 
  • Expanded flavor selection options 
  • More payment options, including buy now, pay later with Klarna 
  • Mobile-friendly interface 

Back Office Experience: 

  • Revamped dashboard with additional reports 
  • More control over subscriptions 
  • New order placement 
  • Downline history 
  • Current structure visualization via tree scrolls 
How do I log in to the new experience?

If you are a Customer, go to shop.xyngular.com. If you are a Partner and wish to log in to your back office, go to xbo.xyngular.com. If you have not already done so, you’ll need to create a new password. Either use the “Forgot Password” link to reset it or use the temporary password emailed to you at the launch of the new experience 

If you still cannot access your account, please contact Member Service M-F from 7 AM - 7 PM MT at 801.756.8808 in US and 587.880.8255 in Canada, or by emailing member.service@xyngular.com.

What should I do if I have issues logging in?

Reset your password by clicking "Forgot Password" and following the instructions. Your new Xyngular ID number will be your username. Make sure you've selected the correct country/market.


If you still cannot access your account, please contact Member Service M-F from 7 AM - 7 PM MT at 801.756.8808 in US and 587.880.8255 in Canada or by emailing member.service@xyngular.com.

What will I see when I log in to the new system?

Once any user logs in to the new system, they can see the following items. 

  • Account history for the past three years, including credit card information. 
  • Xyngular Subscriptions 
  • Order history 
  • New shopping experience 

 Exclusive to X Brand Partners: 

  • Quick Links 
  • Founders Club points 
  • Reports 
  • Additional subscription for the annual renewal 
  • Training section 
Will I be able to access the legacy system?

No, once the new experience is live, you will not be able to access the legacy system.  

What is Klarna?

Klarna is a buy now, pay later (BNPL) service that allows shoppers to pay for purchases from online retailers and physical stores in installments over time. Xyngular offers Klarna as a payment method for one-time orders, but by Klarna policy, it cannot be used for subscription orders.  

Can I use Klarna on subscription?

No. Klarna's business model does not allow using Klarna for recurring orders.

Is Klarna available for all Markets?

Klarna is available for the US and CAN.

Why are there flavor options on some bundles and kits, but not others?

While we now have the technology to support flavor options, doing each flavor is not feasible. We pre-build our bundles and kits to increase shipping speed, among other factors, which limits the ability to have all flavor options in all bundles and kits.

What if I didn't save my reports before the new experience launched?

You can still access some data if you didn't have a chance to save or screenshot your data before the new experience launched. 


Simply contact your Field Development Manager. They can help you.

Why can’t I find my report history?

During the transition to the new system, Order History was the only information preserved from the former system.  You will not be able to access report history without the help of your Field Development Manager.